COVID-19 Information

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What Franklin Resident's Need to Know about COVID-19

The City of Franklin (Ohio) has opened the municipal building for LIMITED public access to assist its residents for tax, building & zoning as well as water department services.   Social Distancing is REQUIRED, and Residents and Guests are REQUESTED to wear a face covering and SHALL adhere to the following.


In the past 14 days; Have YOU?

1)  Experienced any of the following symptoms that are not caused by a known chronic health condition?

  • Fever (100.4 0 F / 38 0 C or higher)
  • Difficulty Breathing
  • Unusual Fatigue
  • Cold and/or flu-like symptoms
  • Repeated shaking/chills
  • New loss of taste and/or smell
  • Congestion and/or runny nose
  • Cough
  • Muscle Pain
  • Headache
  • Sore throat
  • Diarrhea
  • Nausea and/or vomiting

2)  Been in close contact with a person who has been diagnosed with COVID-19?

3)  Been told by a health care professional and/or your employer that you may have been exposed to COVID-19



Approach the building on the left side, while maintaining 6’ social distancing measures.  Upon entering the building, an onsite external temperature screening will occur. 

Development/Building/Zoning/Property Maintenance:

For permit related questions or submissions, contact or 937-746-9921.

Finance Department:

Utility (water and trash) payments by check or money order can placed in dropbox located in the parking lot of the municipal building or mailed to 1 Benjamin Franklin Way, Franklin, Ohio 45005.  Additionally, payments can be made via on-line payments at To turn services on or off (non-emergency), call 937-746-9921.

To best serve our citizens, the tax department will only be available to assist with city tax returns.

  • Bring your entire federal return, all W-2, W-2G’s and 1099’s.


  • Water Payments
  • Completed tax returns
  • Tax Documents
  • Tax Payments
  • Prepared Tax Returns

Any of the above can be deposited in the drop box conveniently located in the parking lot or Mailed to:

City of Franklin
1 Benjamin Franklin Way
Franklin, Ohio 45005

Contact the tax office at

In accordance with the federal government and the IRS, The City of Franklin has extended the deadline to file local taxes from April 15, 2020 to July 15, 2020.

Any other finance questions can be sent to

Fire Department:

All public education classes and tours are suspended.  Family members will not accompany patients to the hospital unless determined to be critical to the transport.  For questions contact 937-746-4542.

For Emergencies call 9-1-1.  If you are experiencing flu like symptoms, please notify the dispatcher so our crews can properly protect themselves.

Municipal Court:

Judge Ron Ruppert has issued a special order.  Download by clicking: HERE

Contact 937-746-2858.

Police Department:

Public tours and fingerprinting services are suspended.  For questions call 937-746-2882.
If there is an Emergency, call 9-1-1.


You can download Franklin's State of Emergency here: Download

City of Franklin Emergency Declaration 2020-02: Download

Local Business Guidance Forms: Franklin Business Guidance , Preliminary Exemption Business Application , CDC Business Guidance  and ODH Checklist for Business

Latest updates

Ohio COVID-19 Information

The State of Ohio's Primary Source for Current Information.

Ohio Department of Health (ODH)

ODH is posting daily status updates on the outbreak in Ohio, along with other resources

Centers for Disease Control and Prevention (CDC)

The CDC is posting regular updates on the status of the outbreak, as well as resources for individuals, communities, healthcare professionals and health departments

Ohio Department of Mental Health and Addiction Services (OhioMHAS)

OhioMHAS is collecting resources on the outbreak, with an emphasis on managing the stress and mental health challenges of the situation

World Health Organization (WHO)

The WHO is providing rolling global updates on COVID-19

Johns Hopkins Coronavirus Resource Center

A collection of resources from Johns Hopkins University, including an interactive map and dashboard with the latest global data

Medicaid Disaster Response Toolkit

Resources for how states can use Medicaid, Children’s Health Insurance Program and Basic Health Program services in response to disasters such as the COVID-19 outbreak


Federal Disaster Loans for Business

Federal Disaster Loans for Businesses, Private Nonprofits, Homeowners, and Renters 


Paycheck Protection Program Guide and Checklist

Paycheck Protection Program, the initiative provides 100% federally guaranteed loans
to small businesses.


Updated 03.26.2020