Utility Billing Division

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Wanda Howell, Chief Utility Clerk
Ext. 1221

1 Benjamin Franklin Way
Franklin, Ohio 45005
(937) 746-9921
(937) 746-1136 fax
Hours: M - F 8:30 a.m. - 5:00 p.m.



Monday - Friday (Excluding City Recognized Holidays)                                      8:30 a.m. - 5:00 p.m.

Boil Advisories 

Pay Online - The fastest, most convenient way to pay your utility bill 24/7! You can pay online by credit card or by bank account (Please allow two business days for payments to post to your account).

Other Payment Options

  • In Person - You can pay your bill at the Utility Billing Division, located in the City’s Administration Building, 1 Benjamin Franklin Way (the corner of Fourth Street and Riley Blvd.) Monday - Friday, 8:30 a.m. to 5:00 p.m., except holidays. We accept cash, check, money order, MasterCard, Visa, American Express and Discover.
  • By Mail - You can mail your payment, but please assure you mail it in time to be received by the due date! Make all checks payable to the City of Franklin.
  • Online Banking - Many banks offer online bill pay to their customers - check with your banking institution to see if this option is available.
  • After Hours Drop Box - There is an After Hours Drop Box located in the City Administration Building’s parking lot - but please don’t deposit cash! To utilize the Drop Box, please place your bill and check or money order in a sealed envelope.

Frequently Asked Questions [link to FAQ page - 7.FD.UBD.FAQs.docx]

Trash Collection Schedule [PDF]

Phone Numbers

Emergency After Hours (after 5 p.m.) (937) 746-2882
Please call the Franklin Police Division after hours if you see a water main break or experience a sewer backup. If you are calling about a shut-off for nonpayment, please be aware the Police Division cannot have your service turned back on. Please see our Frequently Asked Questions Section for information on restoring service.

Large Item Trash Pickup 1-800-582-3107
Please call the City’s refuse collection service provider, Rumpke, directly to schedule pickup of large items.

Utility Rates

Water Service Rate  
Sewer Service Rate
Refuse Collection
Stormwater Rate  
  Nonresidential Download  the Fee Schedule HERE

Public Works

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